Jason Hay

← Feature Request Portal for Mods for HESK

My feedback

  1. Mobile Application

    24 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Jason Hay supported this idea  · 

  2. More than one owner

    9 votes
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    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminMike Koch (Software Developer, Mods for HESK) responded

    Based on your comment, would something like the ability to “subscribe” to a ticket be sufficient? Subscribing would allow users to receive notifications regarding the tickets they are subscribed to.

    Jason Hay supported this idea  · 

  3. remove the limit on attachments within the admin area

    4 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Jason Hay supported this idea  · 

  4. Mass-Reply

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Jason Hay supported this idea  · 

  5. Watch/Subscribe to tickets

    6 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Jason Hay supported this idea  · 

  6. Pending & Awaiting Feedback Email Template

    10 votes
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    planned  ·  2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Jason Hay supported this idea  · 

  7. Inventory Manager for admin and staff

    10 votes
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    under review  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Jason Hay supported this idea  · 

  8. users/staff login-logout time display

    5 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Jason Hay supported this idea  · 

  9. recycle bin for tickets

    7 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Jason Hay supported this idea  · 

  10. Assign to multiple users

    8 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Jason Hay supported this idea  · 

  11. Service Message: Improvements

    9 votes
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    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Jason Hay commented  · 

    This would be good as for example: Christmas close messages, servers being down for updates and that. I think this is needed. It would be great for service messages to go online and office again automatically.

    Jason Hay supported this idea  · 

  12. Approval and escalation in helpdesk

    4 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Jason Hay supported this idea  · 

Feedback and Knowledge Base

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