Tony Byng

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  1. 4 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  2. 2 votes
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  3. 2 votes
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  4. 4 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Tony Byng supported this idea  · 
    Tony Byng commented  · 

    Zendesk has a facility where if it receives an email from a staff member, it scans further down the email to read the "from" details in the usual format that you see when you forward an email and uses that as the "from" rather than the staff members email address. I think it then reads past the subject line and then treats that as the start of the message so the original email header details are not part of the logged ticket

    Its very useful if customers are used to sending emails to you personally and you are trying to educate them to send them to the support email address instead ;-) If this is what you mean then I will +1 this too

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