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← Feature Request Portal for Mods for HESK

My feedback

  1. SLA plans

    20 votes
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    planned  ·  2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    mark commented  · 

    We might have to write a cron job to call this script, but a script which handles this would be handy!

    mark supported this idea  · 

  2. Increase priority according to time

    7 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    mark commented  · 

    agree with this, some sort of auto escalation script which could be called with a cron job (linked to pop3 fetcher cron job that most people setup)

    I like the idea of setting SLA of 24hours (or N Hours) if no one has replied to a new ticket.

    mark supported this idea  · 

  3. More than one owner

    10 votes
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    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminMike Koch (Software Developer, Mods for HESK) responded

    Based on your comment, would something like the ability to “subscribe” to a ticket be sufficient? Subscribing would allow users to receive notifications regarding the tickets they are subscribed to.

    mark supported this idea  · 

  4. Due date category color changes automatically

    6 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    mark supported this idea  · 

  5. User registration

    21 votes
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    under review  ·  2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    mark supported this idea  · 

  6. Multiple email address for notifications to client

    5 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    mark supported this idea  · 

  7. Mobile Application

    26 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    mark commented  · 

    instead of dedicated apps, why not make the app responsive with media queries, then use PWA and service workers for push notifications (new tickets arrived etc)

    Should be much less headache

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