Guilherme Branco Stracini

← Feature Request Portal for Mods for HESK

My feedback

  1. Webhook for new tickets

    7 votes
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    under review  ·  2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Guilherme Branco Stracini commented  · 

    Any progress on that ?

    Guilherme Branco Stracini shared this idea  · 

  2. Mobile Application

    29 votes
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    5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Guilherme Branco Stracini commented  · 

    Agree with @Mark

    Guilherme Branco Stracini supported this idea  · 

  3. More than one owner

    12 votes
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    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminMike Koch (Software Developer, Mods for HESK) responded

    Based on your comment, would something like the ability to “subscribe” to a ticket be sufficient? Subscribing would allow users to receive notifications regarding the tickets they are subscribed to.

    Guilherme Branco Stracini supported this idea  · 

  4. New ticket notification sent on whats app

    1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Guilherme Branco Stracini commented  · 

    This can also be done for Telegram.

    Telegram has a public API, Whatsapp still not (the business is for just some users).

    There is a paid api (like Twilio.com) that can be done via webhook (sou upvote to webhook feature)

  5. Inventory Manager for admin and staff

    12 votes
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    under review  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Guilherme Branco Stracini supported this idea  · 

  6. Group By Status

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Guilherme Branco Stracini supported this idea  · 

  7. Group by two options

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Guilherme Branco Stracini supported this idea  · 

  8. Tickets Type

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Guilherme Branco Stracini supported this idea  · 

  9. Dashboard For Helpdesk

    4 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Guilherme Branco Stracini supported this idea  · 

  10. Assign to multiple users

    11 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Guilherme Branco Stracini supported this idea  · 

  11. Add auto web browser name and web browser version

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Guilherme Branco Stracini supported this idea  · 

  12. Add multiple email fetching

    4 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Guilherme Branco Stracini supported this idea  · 

  13. Email Piping: Improvements

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Guilherme Branco Stracini supported this idea  · 

  14. Approval and escalation in helpdesk

    8 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Guilherme Branco Stracini supported this idea  · 

  15. Beter timer options

    5 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Guilherme Branco Stracini supported this idea  · 

  16. Create a wall board

    6 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Guilherme Branco Stracini commented  · 

    Agree

    Guilherme Branco Stracini supported this idea  · 

  17. sms entegre

    1 vote
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Guilherme Branco Stracini commented  · 

    Agree with @Stefan Lousberg!

  18. Service Message: Improvements

    12 votes
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    5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Guilherme Branco Stracini supported this idea  · 

  19. Inform the customer when and to whom his ticket has been assigned

    6 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Guilherme Branco Stracini supported this idea  · 

  20. Checklist in MFH

    6 votes
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    under review  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Guilherme Branco Stracini supported this idea  · 
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