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1. Checklist in MFH

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   under review  ·  0 comments  ·  General  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
   Guilherme Branco Stracini supported this idea  ·  Nov 18, 2018

2. Restrict users to specific email domain

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   0 comments  ·  General  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
   Guilherme Branco Stracini supported this idea  ·  Nov 18, 2018

3. Allow the api to determine whether to send an email to the customer or not.

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   0 comments  ·  General  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
   Guilherme Branco Stracini supported this idea  ·  Nov 18, 2018

4. Add a new template for when the ticket is being created within the system

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   0 comments  ·  General  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
   Guilherme Branco Stracini supported this idea  ·  Nov 18, 2018

5. Multiple email address for notifications to client

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   2 comments  ·  General  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
   AdminMike Koch (Software Developer, Mods for HESK) responded

   HESK already supports multiple emails for a single ticket. Am I missing something here?

   Guilherme Branco Stracini supported this idea  ·  Nov 18, 2018

6. Enable Tickets from Helpdesk to be FORWARDED by email

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   1 comment  ·  General  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
   Guilherme Branco Stracini supported this idea  ·  Nov 18, 2018

7. Watch/Subscribe to tickets

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   0 comments  ·  General  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
   Guilherme Branco Stracini supported this idea  ·  Nov 18, 2018

8. Pending & Awaiting Feedback Email Template

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   planned  ·  2 comments  ·  General  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
   Guilherme Branco Stracini supported this idea  ·  Jul 23, 2018

9. SLA plans

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   planned  ·  2 comments  ·  General  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
   Guilherme Branco Stracini supported this idea  ·  Jul 23, 2018

10. Increase priority according to time

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    1 comment  ·  General  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    Guilherme Branco Stracini supported this idea  ·  Jun 14, 2018

11. Webhook for new tickets

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    under review  ·  0 comments  ·  General  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    Guilherme Branco Stracini shared this idea  ·  Jun 14, 2018

12. Support Bootswatch themes

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    2 comments  ·  General  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    planned  ·  AdminMike Koch (Software Developer, Mods for HESK) responded

    An option to choose a bootswatch theme (instead of modifying the colors of the default bootstrap theme) are planned for 3.4.0.

    Guilherme Branco Stracini supported this idea  ·  May 2, 2018

13. Support for real multilanguage support on categories and user permissions

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    0 comments  ·  General  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    Guilherme Branco Stracini supported this idea  ·  May 2, 2018

14. modify the rich text editor to allow image attachments.

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    1 comment  ·  General  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    planned  ·  AdminMike Koch (Software Developer, Mods for HESK) responded

    Mods for HESK will either switch to Summernote or the most recent version of TinyMCE. Both of these libraries can support inline images.

    Guilherme Branco Stracini supported this idea  ·  May 2, 2018

15. Mobile Application

    21 votes

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    2 comments  ·  General  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    Guilherme Branco Stracini supported this idea  ·  May 2, 2018

16. Download all attachments, one click

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    0 comments  ·  General  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    Guilherme Branco Stracini supported this idea  ·  May 2, 2018

17. Ticket notes

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    0 comments  ·  General  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    Guilherme Branco Stracini supported this idea  ·  May 2, 2018

18. Log JavaScript errors with JSNLog (PHP port)

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    0 comments  ·  General  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    planned  ·  AdminMike Koch (Software Developer, Mods for HESK) responded

    JS logging will come at some point… not 100% sure I will use JSNLog or another solution.

    Guilherme Branco Stracini shared this idea  ·  May 2, 2018