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← Feature Request Portal for Mods for HESK
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  • Ideas (15)

    1. Attachments for Canned Responses

    2. HTML canned responses are broken  ·  declined

    3. in Export module: initial message and replies (responses to the initial message) to be exported

    4. administrator for special tags, tag and unify the email response system and internal messaging system application tags.  ·  declined

    5. Multiple email address for notifications to client

    6. SLA plans  ·  planned

    7. Count Down Time  ·  declined

    8. LDAP Integration  ·  planned

    9. admin/new_ticket.php Manage template ticket should open in a new window  ·  declined

    10. insert a note or reply to a note for a staff member with low privilege

    11. Customise Print Ticket  ·  planned

    12. Allow the api to determine whether to send an email to the customer or not.

    13. Graphs for Reports

    14. allow certain ips (if not-allowed-ip, ask for credentials)

    15. More flexible custom fields  ·  completed

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