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  1. Notification email on reply to ticket email from customer

    Hi,
    will be great add also an email confirmation for when the customer add a message by reply to the ticket, this help user who don't have internet access to know they reply has been added to a ticket so they not continue to send email.

    So customer open a ticket by sending an email, receve the new_ticket.txt email and if client reply to the email after some minutes what i think will be good to see implemented is a new email who alert the customer "Your reply to support request TICKET OBJECT, ID " has been noted. A support…

    4 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Auto add signature

    When pop3 fetching emails, you can auto assign to a staff member and an automatic reply is sent to the sender. I should by nice if the signature of the assigned staff member is automatic added on the reply message.

    5 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
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