General

  1. Download all attachments, one click

    Please, if it is possimple, add an option to download all attachments with on click

    4 votes
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  2. 1 vote
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  3. Log JavaScript errors with JSNLog (PHP port)

    Using the PHP port of JSNLog, logs all javascripts client-side errors to the application log

    The lib can be found here: https://github.com/pnellesen/JSPHPLog

    1 vote
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  4. Show by date and by owner

    Please add a date filter to tickets list
    example use
    View all tickets at any status updated today
    And an owner filter

    4 votes
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  5. Attachments for Canned Responses

    It would be great to have attachments for the canned responses. So we could attach our terms and conditions or contracts as pdf document attachments.

    5 votes
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  6. modify the rich text editor to allow image attachments.

    The current editor requires you to upload the image separately, then link to it. Since Hesk already allows attachments on posts, having a way to link to those images in the text editor would be nice. Even better, would be to add a browse and upload function in the image portion of the editor.

    6 votes
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  7. Custom reports

    It would be great the possibility of customize reports adding support for the new custom fields added to the form or adding the time between creating a new ticket and closing it.

    2 votes
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  8. Can not send ticket .. days prior

    Be able to set a certain amount of days that you are not allowed to send a ticket. This would come with the categories. So some categories do not accept tickets prior to a certain amount of days

    3 votes
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  9. Support for real multilanguage support on categories and user permissions

    Allow in the "Edit Category" different category names for each installed language.
    In addition, it would be very helpfull if you can give different permission configurations to the staff accounts for ticket categories in the different installation languages.

    4 votes
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  10. Validate submitter's email address

    A client had submitted a ticket with malformed email address (xx.yy@domain) with no country code. IMO system should validate email addresses before submission.

    2 votes
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  11. Support Bootswatch themes

    I manually swapped out css/bootstrap.css with Bootswatch Paper (to match the theme of the software I'm supporting with Hesk) and replaced bootstrap-theme.css with an empty file. It looks great, but a dropdown theme option would be awesome.

    Here's a link to my themed Hesk: https://support.netsyms.com

    6 votes
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  12. Search tickets by owner

    Below or nect ticket owner , a drop down list with tickets owners.
    Selecting an owner , diplays tickets only for this owner

    7 votes
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  13. 7 votes
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  14. Ticket List Overview

    - In the "Home" Ticket List Overview there is a "-" in the header bar.
    - When you click on it, it will minimize
    - For persuasive design reasons the suggestion would be > that "Show tickets + Find a ticket" would be all what is left.
    - This way you do not need to scroll so much when you have a lot of tickets.
    - Just click on "-" and you can immediately start your search.
    - Normally it would make sense to have the search on top, but to make it easy you can click on "-"
    -…

    5 votes
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  15. disable all function when ticket resolved / closed

    Disabled all function when ticket resolved / closed and add features another cc email for staff.
    So, If user submit ticket and assign 1 staff. email will deliver to staff and his leader or grup email.

    3 votes
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  16. "Notes and "-" > setting in profile > expanded or closed notes

    Very unexpected the "-" in the notes has become a great feature since you can hide the note when a customer is looking over your shoulder to discuss his or her tickets. It is now possible to actually quickly hide the whole row of notes that he or she is not supposed to know.

    >> Now would it be possible to have a setting in the profile of the user/agent/staff to have notes either open or closed?

    4 votes
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  17. 3 votes
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  18. 3 votes
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  19. Profile grey text field editable per user

    Can we have a field in the profile, that when you fill it in, the grey ballon pops up like with the “Administrator” You can then fill in your phone number or whatever (Maybe position). Maybe even with an icon :-)

    2 votes
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  20. Favorite Search

    It would be so cool if on the bottom there would be an easy solution / work around so that the user could make its own "favorite searches" I hope that is not too much Utopia :-) ?

    2 votes
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