General
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Due date category color changes automatically
I would like to be able to create a category/facility color (for example, blue), but I also would like to be able to select a different color for when that category is "overdue" (for example, red).
So, I would make all "Tickets" blue, so when they appear on the calendar as a due date they are a normal blue. But when they go overdue, I would like them to turn red. Just as the icon changes when it goes overdue, i would like the color to change with the icon.
6 votes -
Localized options for custom fields (checkbox, radio button etc.)
Checkbox and radio button options cannot be localized. That should be changed as everything else can be localized...
1 vote -
User feedback
Feedbacks are collected through special emails sent out to user with a like and a dislike button. These buttons link to a feedback form which the users can use to provided their detailed feedback.
3 votesWould this essentially be the same thing as the “was this reply helpful?” link that already exists, but in email form instead?
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insert a note or reply to a note for a staff member with low privilege
It would be interesting if among the permits one could introduce the possibility, for a staff member with low privileges, to insert a note or reply to a note but not to the ticket messages. In some cases it is necessary to inhibit the response to the members of staff that is given only by members of staff with higher privileges. Hesk allows you to set the premises allowing only viewing the ticket but so also prevents you from entering or replying to a note (except to allow the elimination of all the notes from the tickets that also allows…
1 vote -
Download all attachments, one click
Please, if it is possimple, add an option to download all attachments with on click
4 votes -
1 vote
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Log JavaScript errors with JSNLog (PHP port)
Using the PHP port of JSNLog, logs all javascripts client-side errors to the application log
The lib can be found here: https://github.com/pnellesen/JSPHPLog
1 voteJS logging will come at some point… not 100% sure I will use JSNLog or another solution.
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Show by date and by owner
Please add a date filter to tickets list
example use
View all tickets at any status updated today
And an owner filter4 votes -
Attachments for Canned Responses
It would be great to have attachments for the canned responses. So we could attach our terms and conditions or contracts as pdf document attachments.
5 votes -
Custom reports
It would be great the possibility of customize reports adding support for the new custom fields added to the form or adding the time between creating a new ticket and closing it.
2 votes -
Can not send ticket .. days prior
Be able to set a certain amount of days that you are not allowed to send a ticket. This would come with the categories. So some categories do not accept tickets prior to a certain amount of days
3 votesI’m a bit confused on what you’re requesting… can you clarify for me?
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Support for real multilanguage support on categories and user permissions
Allow in the "Edit Category" different category names for each installed language.
In addition, it would be very helpfull if you can give different permission configurations to the staff accounts for ticket categories in the different installation languages.4 votes -
Validate submitter's email address
A client had submitted a ticket with malformed email address (xx.yy@domain) with no country code. IMO system should validate email addresses before submission.
2 votes -
Support Bootswatch themes
I manually swapped out css/bootstrap.css with Bootswatch Paper (to match the theme of the software I'm supporting with Hesk) and replaced bootstrap-theme.css with an empty file. It looks great, but a dropdown theme option would be awesome.
Here's a link to my themed Hesk: https://support.netsyms.com
6 votesAn option to choose a bootswatch theme (instead of modifying the colors of the default bootstrap theme) are planned for 3.4.0.
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Search tickets by owner
Below or nect ticket owner , a drop down list with tickets owners.
Selecting an owner , diplays tickets only for this owner7 votes -
Colour bars home home page for differen categories or users
Please see this link: http://imgur.com/a/IjK8g
7 votes -
Ticket List Overview
- In the "Home" Ticket List Overview there is a "-" in the header bar.
- When you click on it, it will minimize
- For persuasive design reasons the suggestion would be > that "Show tickets + Find a ticket" would be all what is left.
- This way you do not need to scroll so much when you have a lot of tickets.
- Just click on "-" and you can immediately start your search.
- Normally it would make sense to have the search on top, but to make it easy you can click on "-"
- I think "Show tickets + Find a…
5 votes -
disable all function when ticket resolved / closed
Disabled all function when ticket resolved / closed and add features another cc email for staff.
So, If user submit ticket and assign 1 staff. email will deliver to staff and his leader or grup email.3 votes -
"Notes and "-" > setting in profile > expanded or closed notes
Very unexpected the "-" in the notes has become a great feature since you can hide the note when a customer is looking over your shoulder to discuss his or her tickets. It is now possible to actually quickly hide the whole row of notes that he or she is not supposed to know.
>> Now would it be possible to have a setting in the profile of the user/agent/staff to have notes either open or closed?
4 votes -
3 votes
Adding a custom nav dropdown will be added in a future version of Mods for HESK.
