I would like to be able to create a category/facility color (for example, blue), but I also would like to be able to select a different color for when that category is "overdue" (for example, red).

So, I would make all "Tickets" blue, so when they appear on the calendar as a due date they are a normal blue. But when they go overdue, I would like them to turn red. Just as the icon changes when it goes overdue, i would like the color to change with the icon.

Checkbox and radio button options cannot be localized. That should be changed as everything else can be localized...

Feedbacks are collected through special emails sent out to user with a like and a dislike button. These buttons link to a feedback form which the users can use to provided their detailed feedback.

Please, if it is possimple, add an option to download all attachments with on click

Using the PHP port of JSNLog, logs all javascripts client-side errors to the application log

The lib can be found here: https://github.com/pnellesen/JSPHPLog

Please add a date filter to tickets list
example use
View all tickets at any status updated today
And an owner filter

It would be great to have attachments for the canned responses. So we could attach our terms and conditions or contracts as pdf document attachments.

It would be great the possibility of customize reports adding support for the new custom fields added to the form or adding the time between creating a new ticket and closing it.

Be able to set a certain amount of days that you are not allowed to send a ticket. This would come with the categories. So some categories do not accept tickets prior to a certain amount of days

Allow in the "Edit Category" different category names for each installed language.
In addition, it would be very helpfull if you can give different permission configurations to the staff accounts for ticket categories in the different installation languages.

A client had submitted a ticket with malformed email address (xx.yy@domain) with no country code. IMO system should validate email addresses before submission.

I manually swapped out css/bootstrap.css with Bootswatch Paper (to match the theme of the software I'm supporting with Hesk) and replaced bootstrap-theme.css with an empty file. It looks great, but a dropdown theme option would be awesome.

Here's a link to my themed Hesk: https://support.netsyms.com

Below or nect ticket owner , a drop down list with tickets owners.
Selecting an owner , diplays tickets only for this owner

Please see this link: http://imgur.com/a/IjK8g

Disabled all function when ticket resolved / closed and add features another cc email for staff.
So, If user submit ticket and assign 1 staff. email will deliver to staff and his leader or grup email.

Very unexpected the "-" in the notes has become a great feature since you can hide the note when a customer is looking over your shoulder to discuss his or her tickets. It is now possible to actually quickly hide the whole row of notes that he or she is not supposed to know.

>> Now would it be possible to have a setting in the profile of the user/agent/staff to have notes either open or closed?