Compatibility knowledgebase articles rss feed sharing.
Even more useful might be choosing which categories or articles share.

Add possibility to add a Contact list for fast

(edited by Mike on 12/24/15)

As stated on https://github.com/mkoch227/Mods-for-HESK/issues/289.

As a HESK admin, I have the ability to update to the newest version of Mods for HESK without having to download everything manually.

Insert knowledgebase article into a ticket

Allow you to choose from knowledgebase articles and insert them into a ticket

like Staff can only delete her own Knowledgebase Articles.
Can only see the Knowledgebase from admin page but can't edit or create/delete Articles. (some articles I want to have private, only staff)

Service level agreement (SLA) plans, you can define guarantee response times for individual users, departments and/or priority levels. Due times are automatically calculated based on your work timetable and are used to organise the list of tickets.

If a ticket response becomes overdue under a SLA plan, actions can be set up to automatically assign the ticket to a specific member of staff, move it to another department, and change the ticket status. Users can also be notified when their ticket has been escalated

As a helpdesk staff, I can have my avatar displayed next to my messages in the help desk. Additionally, having Gravatar support will allow me to use my Gravatar image.

This is an email to remind you that your request (#12345678) is pending and awaits your feedback.

After a certain amount of days the ticket system sends out a reminder to the customer. In the settings you could adjust the amount of days.

This update is for all ticket be approved first by their Superior/Head before it will be sent to the host system.

Sometimes our team has to forward requests to the management team at our ISP.....is it easy to mod for this

One thing I would like to be able to do is to limit users to email addresses within my email domain. For example:

if the email address does not end with "@mycompany.com" the user gets a warning message and either has to enter an "@mycompany.com" address. it colud be an options in admin settings. so admin can have a options to do that.

It could be a setup in settings so users can choose if that skould be active or not.

Could you allow for multiple email address to be entered in when clients create help desk tickets. Many times not just one person is responsible for resolving issues with our software. Often times it is a team of technical support people on the client side who are responsible for fixing/tracking the problem.

Thank you in advance.

Hello Mike,

It would be nice if Mods for HESK's calendar had the option of making events repeat to remind users things they have to do in a regular basis, like backups so users don't forget about them.

Thanks.

Create custom pages in the admin panel that appears on the customer page. picture-example on what i mean here: https://imgur.com/a/ZxHtDVx

I'm as admin can see all categories. But allways need just 1. I'm deselect all, stay 1, update page, and need again deselect categories.

Propose to add checkbox to save selected categories, as on ticket page.