Ability to add comments/replies to tickets via email
I know currently you can receive emails whenever a ticket gets comments/replies added to it or something changes (i.e. status) on it. But is there a way to (since you can CREATE tickets via email, and emails are sent out for any updates to that ticket for each user assigned/tied to that ticket) allow users to also REPLY to the ticket emails to add comments to it? i.e. There are some people who strongly prefer working using email only (not a website) while others who prefer working on the website via Hesk.
Currently declining this request due to the security implications described below. If there is a secure way to implement this, it may be reconsidered.
The only issue with this is security. It’s very easy to spoof email headers to make it appear that a staff member replied via email, when in actuality, it was someone else. See http://developers.phpjunkyard.com/viewtopic.php?f=13&t=5339 for more info.