Assign to multiple users
When a ticket is assigned to one person
- That person can alo assign to an extra person?
Everybody can assign to all users?
Once a ticket comes in it is unassigned.
- It will be assigned to an employee or more employees
- What will be the procedure. Normally it went a certain procedure
Example: Dick becomes a ticket as a webmaster. The facility is asking to place some text. It turns out that he needs a real picture which the photographer should take.
-> I think he now assigns th eticket to the photographer and asks for that picture?
The photographer uploades the picture to the ticket system
-> I think now Dick or the photographer can “un-assign" from the ticket
-> Should any other user be able to unassign these people from this ticket?
I think when you want to assign to a seccond or tird person it should work like outlook reminders. You click on the plus each time?