I suggest you ...

Assign to multiple users

When a ticket is assigned to one person

1. That person can alo assign to an extra person?
2. Everybody can assign to all users?

1. Once a ticket comes in it is unassigned.
2. It will be assigned to an employee or more employees
3. What will be the procedure. Normally it went a certain procedure

Example: Dick becomes a ticket as a webmaster. The facility is asking to place some text. It turns out that he needs a real picture which the photographer should take.

-> I think he now assigns th eticket to the photographer and asks for that picture?

The photographer uploades the picture to the ticket system

-> I think now Dick or the photographer can “un-assign" from the ticket

-> Should any other user be able to unassign these people from this ticket?

I think when you want to assign to a seccond or tird person it should work like outlook reminders. You click on the plus each time?

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