I suggest you ...

GDPR

I suggest to have some GDPR complient options. The customers should be able to choose how long their information is kep before it anonomizes.
Also the should be able somehow to have control over their own privat info and change it. Maybe by requesting an email with all tickets that are open & closed and they would be able to go in it and change their email address and name / ip address ?

I know this is SOMETHING...

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Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
declined  ·  AdminMike Koch (Software Developer, Mods for HESK) responded  · 

A HESK update (which is slated for before May 25) will be released that will make things easier with GDPR*. As such, any efforts with working on this in Mods for HESK will be pointless — once the HESK update is released, Mods for HESK will be updated to support the new HESK release which will have this feature.

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