I suggest you ...

User registration

Add user registration, so clients can use email address or username and password and keep track of their current and existing tickets

16 votes
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2 comments

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  • afilincieri commented  ·   ·  Flag as inappropriate

    It could also be useful to show all the kb or some categories of kb only to those who are registered

  • loveth commented  ·   ·  Flag as inappropriate

    So that even client can be able to see their list of tickets. Both resolved tickets and pending tickets...

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