Mobile Application
As a user, I can use a dedicated iOS / Android application to create and respond to tickets

5 comments
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Kazu commented
Im happy with a very nice mobile responsive site rather than another piece of software that may need updatinbg, (and fixing)
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Guilherme Branco Stracini commented
Agree with @Mark
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Anonymous commented
there is already Mods for Hesk for responsive/mobile view. The only feature missing is the push notifications
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Hikmah commented
good feature
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mark commented
instead of dedicated apps, why not make the app responsive with media queries, then use PWA and service workers for push notifications (new tickets arrived etc)
Should be much less headache