I suggest you ...

Bulk assign option

This will help in executing bulk assignment to a tech. For example if a tech leaves or a re-assignment of category or any type of administrative assignment this option will help by making the assign to option available in the bottom or top of the home screen ticket list view. This option could be added as item in the execute drop down menu along with the Merge, delete, set priority, etc., list. This way a supervisor or admin can massively re-assign to another tech. Instead of going one by one and selecting the tech in the assign dropdown box of the ticket.

Thanks for reading and taking this into consideration.

Thanks to all the Hesk and Mod for Hesk team.

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