I have been using both HESK and Mods for HESK and both are great. Where I see there can be and improvement is with the Reports. Granted, I can download the reports and use as needed but sometimes it can become tedious and time consuming when I just need a quick look at the overall ticket data for a particular category or a progress view for the techs. Pie and Bar graphs are nice visual aids to narrow focus on specific areas that might need improvements or additional resources.

Not sure how difficult this feature request would be for just regular HESK but maybe a bit smoother for Mods since most of it looks like its using Bootstrap and I think Bootstrap has graphs.

Thanks for reading and hope you guys consider this for the next update.

Thanks to all the team there for Mods and HESK