I suggest you ...

Sub Categories

Where I work we are currently using a modified version of HESK that has sub categories.

For example:
Email Issues -> Lost Email
Email Issues -> Password
Email Issues -> Signature

I know that this has been requested on the HESK forum's since 2012 and not implemented in the main HESK. I've managed to hack something into HESK 2.6.5 / MfH 2.5.3 but with your planned overhaul of how categories work, I was wondering if it would be possible to add this into the system at some future version of MfH.

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