This will allow an approval of the work being done. For example if the client needs a part and needs approval from his admin to approve purchase and install of the part before the assigned tech and finish and close the ticket. Some sort of notification trigger system to be used for this and assigned supervisors to users. Maybe changing the status can trigger this event.
If the client submits a request then the tech can change the status for approval from assigned supervisor of the client. Once the tech changes the status for that ticket then it triggers a notification for the client's assigned supervisor. Once the status is changed then it will trigger a notification to both client and tech to either continue or close the ticket.
This will probably require some tweaking of the status and notification also I think a user permissions options on the STATUS configuration menu will help with this Feature request.
Thanks for your consideration on this. Hope to see some progress cuz I use this alot.
P.S. Thanks for this MODS for HESK cuz I was going crazy on customizing some of the settings and pages. MODS has almost everything we need.
PS also Thanks alot for HESK has been a life saver