I suggest to have some GDPR complient options. The customers should be able to choose how long their information is kep before it anonomizes.
Also the should be able somehow to have control over their own privat info and change it. Maybe by requesting an email with all tickets that are open & closed and they would be able to go in it and change their email address and name / ip address ?
I know this is SOMETHING...4 votes
A HESK update (which is slated for before May 25) will be released that will make things easier with GDPR*. As such, any efforts with working on this in Mods for HESK will be pointless — once the HESK update is released, Mods for HESK will be updated to support the new HESK release which will have this feature.
When a ticket is being submitted, it should show the number that new ticket is on the queue and possible response time. The time the ticket will be responded to should count down or the page should show continuous loading on the screen. I used the script on my site but for another purpose. www.lentobtc.com2 votes
can i ask that you add some sort of user registation and recuring billing/ invoice system to this Mods for hesk. thank you6 votes
I have no plans on incorporating a billing/invoicing system into Mods for HESK, as invoicing systems are complex as it is, let alone trying to add one into a helpdesk. If there’s a popular invoicing solution out there, there may be a possibility of adding an integration to push ticket information into the invoicing application.
It's possible to add https://smsgateway.me/ for SMS Gateway to MFH?
This gateway provide free SMS, if you have a mobile + SIM at home7 votes
Declining this in favor of a dedicated mobile application.
computer name / Hostname in device information1 vote
This is not possible to achieve from a server-side perspective.
If all of your knowledgebase articles are listed as “Private”, no link will be shown on the front-end. Additionally, trying to access the front-end knowledgebase page will result in an error if there are no public articles.
Can we have?:
Just thought sinced Wordpress is so popular Hesk and Hesk for Mods might consider a Wordpress plugin.3 votes
Closing as no response to my question was received for several months. A WordPress plugin can be created by anyone via the new Mods for HESK API that was released in version 3.1.0.
When MFH is hosted behind a Cloudflare cache, any requests from outside users appear to HESK as coming from a small handful of Cloudflare IPs, rendering IP banning useless. The actual client IP is placed into a header named
CF-Connecting-IPon any requests. Would it be possible to add an option that pulls the IPs from this header rather than the request, or do it automatically if the header is present?1 vote
Supported in HESK 2.7.3.
This will help in executing bulk assignment to a tech. For example if a tech leaves or a re-assignment of category or any type of administrative assignment this option will help by making the assign to option available in the bottom or top of the home screen ticket list view. This option could be added as item in the execute drop down menu along with the Merge, delete, set priority, etc., list. This way a supervisor or admin can massively re-assign to another tech. Instead of going one by one and selecting the tech in the assign dropdown box of the ticket.
Thanks for reading and taking this into consideration.
Thanks to all the Hesk and Mod for Hesk team.
This will help in executing bulk assignment to a tech. For example if a tech leaves or a re-assignment of category or any type of administrative assignment this option will help by making the assign to option available in the bottom or top of the home screen ticket list view. This option could be added as item in the execute drop down menu along with the Merge, delete, set priority, etc., list. This way a supervisor or admin can massively re-assign to another tech. Instead of going one by one and selecting the tech in the assign dropdown box of…4 votes
HESK 2.8 provides this functionality.
Where I work we are currently using a modified version of HESK that has sub categories.
Email Issues -> Lost Email
Email Issues -> Password
Email Issues -> Signature
I know that this has been requested on the HESK forum's since 2012 and not implemented in the main HESK. I've managed to hack something into HESK 2.6.5 / MfH 2.5.3 but with your planned overhaul of how categories work, I was wondering if it would be possible to add this into the system at some future version of MfH.5 votes
I’m currently closing this feature request at this time. Implementing sub-categories is quite a complex change from a logic (and especially security) standpoint. If “regular” HESK ever includes subcategories, then Mods for HESK will adopt HESK’s subcategory logic.
placeholder="<?php echo htmlspecialchars($hesklang['message']); ?>" cols="72"
placeholder="<?php echo htmlspecialchars($hesklang['message_backend']); ?>" cols="72"
<label for="message" class="col-sm-3 control-label"><?php echo $hesklang['message']; ?>
<label for="message" class="col-sm-3 control-label"><?php echo $hesklang[‘message_backend']; ?>
in admin/newticket.php, $hesklang[‘message'] is replaced with $hesklang['messagebackend_2']5 votes
Only on admin side.1 vote
This is already included in Mods for HESK! https://modsforhesk.atlassian.net/wiki/display/MFH/Rich+Text+Editor+for+Tickets
translation center Like phpMyFAQ.
If you go to http://jen.demo.phpmyfaq.de/?action=login
and log in with username:admin and password:demoadmin, then go to administration > configuration > Interface Translation do you understand what I mean1 vote
HESK’s current language system is very poor, making this request extremely difficult.
If possible I suggest to add a function to send mail to all or to certain user, such as a newsletter. Thanks3 votes
Like in the admin side when you save the settings, will be nice make the button like "Submit Ticket" in user side disabled when pressed with a different label like "Submitting, please wait..."
Maybe if too many time past button change and be active again for submit again.10 votes
As more pages are converted to an asynchronous pattern (such as categories and custom nav elements), they will have this behavior.
I'm using 2.6.4 HESK & Mods for HESK 2.4.1
It is impossible to save HTML canned response when HTML replies are enabled in settings.
Broken canned response makes HTML replies feature useless, since support agent keeps 90% of pre-created replies as canned.
Another known issue is related to HTML<>text conversion. Each email reply from HESK includes text/html and text/plain mime-part.
Plain text part includes HTML transcoded characters, for instance: > instead >.
Please fix this bug.4 votes
Please update to HESK 2.4.2 as it fixes modifying / using canned responses. GitHub issue #364 handles email with canned responses.
In the future, please open a GitHub issue for any bug/issue reports, and the uservoice page only for feature requests.
I miss a function so i can update operational Information.
If i have a malfunction from my web hosting can i update that from a operational Information.10 votes
Declining at this time as more powerful solutions (i.e. Cachet) exist for this exact purpose.
If the reason is to provide a ticket “overview”, the user can request a list of tracking IDs as an overview for now. I don’t see any reason why any staff members should be blocked from seeing notes.
Additionally, the upcoming Mods for HESK API will allow developers to request this type of information and build their own type of overview.
I know currently you can receive emails whenever a ticket gets comments/replies added to it or something changes (i.e. status) on it. But is there a way to (since you can CREATE tickets via email, and emails are sent out for any updates to that ticket for each user assigned/tied to that ticket) allow users to also REPLY to the ticket emails to add comments to it? i.e. There are some people who strongly prefer working using email only (not a website) while others who prefer working on the website via Hesk.13 votes
Currently declining this request due to the security implications described below. If there is a secure way to implement this, it may be reconsidered.
The only issue with this is security. It’s very easy to spoof email headers to make it appear that a staff member replied via email, when in actuality, it was someone else. See http://developers.phpjunkyard.com/viewtopic.php?f=13&t=5339 for more info.