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  1. GDPR

    I suggest to have some GDPR complient options. The customers should be able to choose how long their information is kep before it anonomizes.
    Also the should be able somehow to have control over their own privat info and change it. Maybe by requesting an email with all tickets that are open & closed and they would be able to go in it and change their email address and name / ip address ?

    I know this is SOMETHING...

    4 votes
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      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    • Count Down Time

      When a ticket is being submitted, it should show the number that new ticket is on the queue and possible response time. The time the ticket will be responded to should count down or the page should show continuous loading on the screen. I used the script on my site but for another purpose. www.lentobtc.com

      2 votes
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        declined  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • user registation and billing system

        can i ask that you add some sort of user registation and recuring billing/ invoice system to this Mods for hesk. thank you

        6 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →

          I have no plans on incorporating a billing/invoicing system into Mods for HESK, as invoicing systems are complex as it is, let alone trying to add one into a helpdesk. If there’s a popular invoicing solution out there, there may be a possibility of adding an integration to push ticket information into the invoicing application.

        • Add sms API

          It's possible to add https://smsgateway.me/ for SMS Gateway to MFH?

          Doc is here : https://smsgateway.me/sms-api-documentation/messages/send-message-to-number

          This gateway provide free SMS, if you have a mobile + SIM at home

          7 votes
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            2 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • computer name / Hostname

            computer name / Hostname in device information

            1 vote
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • 3 votes
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                If all of your knowledgebase articles are listed as “Private”, no link will be shown on the front-end. Additionally, trying to access the front-end knowledgebase page will result in an error if there are no public articles.

              • Critical Background Color

                Can we have?:

                .critical-priority {
                background-color: #DD4B39;
                }

                1 vote
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                  declined  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Wordpress integration plugin

                  Just thought sinced Wordpress is so popular Hesk and Hesk for Mods might consider a Wordpress plugin.

                  3 votes
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                    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • IP Banning behind Cloudflare

                    When MFH is hosted behind a Cloudflare cache, any requests from outside users appear to HESK as coming from a small handful of Cloudflare IPs, rendering IP banning useless. The actual client IP is placed into a header named `CF-Connecting-IP` on any requests. Would it be possible to add an option that pulls the IPs from this header rather than the request, or do it automatically if the header is present?

                    1 vote
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Bulk assign option

                      This will help in executing bulk assignment to a tech. For example if a tech leaves or a re-assignment of category or any type of administrative assignment this option will help by making the assign to option available in the bottom or top of the home screen ticket list view. This option could be added as item in the execute drop down menu along with the Merge, delete, set priority, etc., list. This way a supervisor or admin can massively re-assign to another tech. Instead of going one by one and selecting the tech in the assign dropdown box of…

                      4 votes
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Sub Categories

                        Where I work we are currently using a modified version of HESK that has sub categories.

                        For example:
                        Email Issues -> Lost Email
                        Email Issues -> Password
                        Email Issues -> Signature

                        I know that this has been requested on the HESK forum's since 2012 and not implemented in the main HESK. I've managed to hack something into HESK 2.6.5 / MfH 2.5.3 but with your planned overhaul of how categories work, I was wondering if it would be possible to add this into the system at some future version of MfH.

                        5 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                          I’m currently closing this feature request at this time. Implementing sub-categories is quite a complex change from a logic (and especially security) standpoint. If “regular” HESK ever includes subcategories, then Mods for HESK will adopt HESK’s subcategory logic.

                        • More Language Strings

                          admin_ticket.php

                          replace:
                          placeholder="<?php echo htmlspecialchars($hesklang['message']); ?>" cols="72"

                          with:
                          placeholder="<?php echo htmlspecialchars($hesklang['message_backend']); ?>" cols="72"

                          replace:
                          <label for="message" class="col-sm-3 control-label"><?php echo $hesklang['message']; ?>

                          with:
                          <label for="message" class="col-sm-3 control-label"><?php echo $hesklang[‘message_backend']; ?>

                          And also:

                          in admin/new_ticket.php, $hesklang[‘message'] is replaced with $hesklang['message_backend_2']

                          5 votes
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                            2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • 1 vote
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                              3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • includes a feature called translation center

                              translation center Like phpMyFAQ.
                              If you go to http://jen.demo.phpmyfaq.de/?action=login

                              and log in with username:admin and password:demoadmin, then go to administration > configuration > Interface Translation do you understand what I mean

                              1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Mailing list

                                If possible I suggest to add a function to send mail to all or to certain user, such as a newsletter. Thanks

                                3 votes
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                                  declined  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Make the buttons like submit ticket when pressed disabled with the sentence: "submitting"

                                  Like in the admin side when you save the settings, will be nice make the button like "Submit Ticket" in user side disabled when pressed with a different label like "Submitting, please wait..."

                                  Maybe if too many time past button change and be active again for submit again.

                                  10 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • HTML canned responses are broken

                                    I'm using 2.6.4 HESK & Mods for HESK 2.4.1

                                    It is impossible to save HTML canned response when HTML replies are enabled in settings.

                                    Broken canned response makes HTML replies feature useless, since support agent keeps 90% of pre-created replies as canned.

                                    Another known issue is related to HTML<>text conversion. Each email reply from HESK includes text/html and text/plain mime-part.

                                    Plain text part includes HTML transcoded characters, for instance: &gt; instead >.

                                    Please fix this bug.

                                    4 votes
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                                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                      Please update to HESK 2.4.2 as it fixes modifying / using canned responses. GitHub issue #364 handles email with canned responses.

                                      In the future, please open a GitHub issue for any bug/issue reports, and the uservoice page only for feature requests.

                                    • Helpdesk down info

                                      I miss a function so i can update operational Information.
                                      If i have a malfunction from my web hosting can i update that from a operational Information.

                                      Here is a example: https://translate.google.se/translate?sl=sv&tl=en&js=y&prev=_t&hl=sv&ie=UTF-8&u=http%3A%2F%2Fwww.binerodrift.se%2F&edit-text=

                                      10 votes
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                                        4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 6 votes
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                                          5 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                          If the reason is to provide a ticket “overview”, the user can request a list of tracking IDs as an overview for now. I don’t see any reason why any staff members should be blocked from seeing notes.

                                          Additionally, the upcoming Mods for HESK API will allow developers to request this type of information and build their own type of overview.

                                        • Ability to add comments/replies to tickets via email

                                          I know currently you can receive emails whenever a ticket gets comments/replies added to it or something changes (i.e. status) on it. But is there a way to (since you can CREATE tickets via email, and emails are sent out for any updates to that ticket for each user assigned/tied to that ticket) allow users to also REPLY to the ticket emails to add comments to it? i.e. There are some people who *strongly* prefer working using email only (not a website) while others who prefer working on the website via Hesk.

                                          13 votes
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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