Inventory Manager helps you and your team to keep track of every server, desktop and laptop in your environment.

Provide information such as Brand, Model, Serial, Owner, OS, Purchased date, Warranty End date, IP-addresses and much more to have full control over your hardware and licenses.

Create checklists for cases, the items can then be checked by the manager.

Like de e-mail notification to the staff, add the option to call a webhook (simple URL, auth URL, etc) when a new ticket is submitted.

This would be nice to show a notification on staff dashboard every time a new ticket is open and doing this the staff team does not need to check own e-mail, only to open the ticket

Add user registration, so clients can use email address or username and password and keep track of their current and existing tickets

Below or nect ticket owner , a drop down list with tickets owners.
Selecting an owner , diplays tickets only for this owner

Add possibility to add a Contact list for fast

(edited by Mike on 12/24/15)

As stated on https://github.com/mkoch227/Mods-for-HESK/issues/289.

As a HESK admin, I have the ability to update to the newest version of Mods for HESK without having to download everything manually.

like Staff can only delete her own Knowledgebase Articles.
Can only see the Knowledgebase from admin page but can't edit or create/delete Articles. (some articles I want to have private, only staff)