General

  1. admin/new_ticket.php Manage template ticket should open in a new window

    Manage ticket templates link should open in a new window because if user has already compiled the ticket and click on that link is impossibile to resume the previous work, all data inserted into ticket are lost. Operator can use back button but on SSL where I'M all text are to recompile from the start so URL should be in new window.

    https://github.com/mkoch227/Mods-for-HESK/issues/167#issuecomment-80701544

    3 votes
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  2. Count Down Time

    When a ticket is being submitted, it should show the number that new ticket is on the queue and possible response time. The time the ticket will be responded to should count down or the page should show continuous loading on the screen. I used the script on my site but for another purpose. www.lentobtc.com

    2 votes
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  3. Multicompany Support

    // Taken from the GitHub issue tracker from "extremeshok" (https://github.com/mkoch227/Mods-for-HESK/issues/95)

    Allow a single support desk to be used for multiple companies /sites.

    Each with their own options and users + support staff.

    Similar to the wordpress multisite.

    2 votes
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    The mission of HESK is to provide a simple helpdesk solution. Adding multicompany support directly into HESK violates that mission (in my opinion), and therefore will not be added.

    (I do have an idea up my sleeve that might work in the future; however it will be a completely separate system from Mods for HESK and HESK entirely)

  4. computer name / Hostname

    computer name / Hostname in device information

    1 vote
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  5. Critical Background Color

    Can we have?:

    .critical-priority {
    background-color: #DD4B39;
    }

    1 vote
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  6. IP Banning behind Cloudflare

    When MFH is hosted behind a Cloudflare cache, any requests from outside users appear to HESK as coming from a small handful of Cloudflare IPs, rendering IP banning useless. The actual client IP is placed into a header named `CF-Connecting-IP` on any requests. Would it be possible to add an option that pulls the IPs from this header rather than the request, or do it automatically if the header is present?

    1 vote
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  7. includes a feature called translation center

    translation center Like phpMyFAQ.
    If you go to http://jen.demo.phpmyfaq.de/?action=login

    and log in with username:admin and password:demoadmin, then go to administration > configuration > Interface Translation do you understand what I mean

    1 vote
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  8. 1 vote
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  9. Add for assign name

    . example if i add user
    msk besut ,
    msk dungun ,
    mrt besut ,
    mskl sabah , and other example 100 name user have besut,dungun,

    and then i save it. and then i add custom field select box at option i add
    -besut
    -sabah
    -dungun

    so when new ticket user can assign to choose have besut example.
    so at assignt ticket to just
    -msk besut
    -mrt besut.

    can do you do it that?

    1 vote
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  10. Download all attachments, one click

    Please, if it is possimple, add an option to download all attachments with on click :)

    0 votes
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