General

  1. Inventory Manager for admin and staff

    Inventory Manager helps you and your team to keep track of every server, desktop and laptop in your environment.

    Provide information such as Brand, Model, Serial, Owner, OS, Purchased date, Warranty End date, IP-addresses and much more to have full control over your hardware and licenses.

    10 votes
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  2. Checklist in MFH

    Create checklists for cases, the items can then be checked by the manager.

    5 votes
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  3. Webhook for new tickets

    Like de e-mail notification to the staff, add the option to call a webhook (simple URL, auth URL, etc) when a new ticket is submitted.

    This would be nice to show a notification on staff dashboard every time a new ticket is open and doing this the staff team does not need to check own e-mail, only to open the ticket

    6 votes
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  4. User registration

    Add user registration, so clients can use email address or username and password and keep track of their current and existing tickets

    21 votes
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  5. Search tickets by owner

    Below or nect ticket owner , a drop down list with tickets owners.
    Selecting an owner , diplays tickets only for this owner

    7 votes
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  6. Client Contact

    Add possibility to add a Contact list for fast

    10 votes
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  7. More knowledgebase restrictions

    like Staff can only delete her own Knowledgebase Articles.
    Can only see the Knowledgebase from admin page but can't edit or create/delete Articles. (some articles I want to have private, only staff)

    7 votes
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  8. Investigate Automatic Update System

    (edited by Mike on 12/24/15)

    As stated on https://github.com/mkoch227/Mods-for-HESK/issues/289.

    As a HESK admin, I have the ability to update to the newest version of Mods for HESK without having to download everything manually.

    15 votes
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  9. Notification email on reply to ticket email from customer

    Hi,
    will be great add also an email confirmation for when the customer add a message by reply to the ticket, this help user who don't have internet access to know they reply has been added to a ticket so they not continue to send email.

    So customer open a ticket by sending an email, receve the new_ticket.txt email and if client reply to the email after some minutes what i think will be good to see implemented is a new email who alert the customer "Your reply to support request TICKET OBJECT, ID " has been noted. A support…

    4 votes
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