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  1. 3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    HESK already has brute force protection, under Settings —> Help Desk —> Security. You can set the number of attempts before the ban is applied and for how long the ban should last. Admins can remove the temp ban through the Banned IPs section.

  2. Custom field only for admins

    In my special case I would like to have a custom field named support just to set if the solution to the ticket is done by phone or in the client's place. And when doing the monthly report, can separate the ones and the others. This I like only in the admin site because the client doesn't need to known if his ticket is going to be presential or not.

    6 votes
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  3. Ability to add comments/replies to tickets via email

    I know currently you can receive emails whenever a ticket gets comments/replies added to it or something changes (i.e. status) on it. But is there a way to (since you can CREATE tickets via email, and emails are sent out for any updates to that ticket for each user assigned/tied to that ticket) allow users to also REPLY to the ticket emails to add comments to it? i.e. There are some people who *strongly* prefer working using email only (not a website) while others who prefer working on the website via Hesk.

    13 votes
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  4. Add for assign name

    . example if i add user
    msk besut ,
    msk dungun ,
    mrt besut ,
    mskl sabah , and other example 100 name user have besut,dungun,

    and then i save it. and then i add custom field select box at option i add
    -besut
    -sabah
    -dungun

    so when new ticket user can assign to choose have besut example.
    so at assignt ticket to just
    -msk besut
    -mrt besut.

    can do you do it that?

    1 vote
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    declined  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. feature Menu admin: to enable o disable features: Calendar, admin areas, and other news.

    feature Menu admin: to enable o disable features: Calendar, admin areas, and other news.

    9 votes
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  6. administrator for special tags, tag and unify the email response system and internal messaging system application tags.

    administrator for special tags, tag and unify the email response system and internal messaging system application tags.

    6 votes
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  7. admin/new_ticket.php Manage template ticket should open in a new window

    Manage ticket templates link should open in a new window because if user has already compiled the ticket and click on that link is impossibile to resume the previous work, all data inserted into ticket are lost. Operator can use back button but on SSL where I'M all text are to recompile from the start so URL should be in new window.

    https://github.com/mkoch227/Mods-for-HESK/issues/167#issuecomment-80701544

    3 votes
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  8. Show admin link in header after login

    When I login once and go back to the homepage, I cannot back to the admin panel simply with a link, only if I sign in again.

    4 votes
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  9. Multicompany Support

    // Taken from the GitHub issue tracker from "extremeshok" (https://github.com/mkoch227/Mods-for-HESK/issues/95)

    Allow a single support desk to be used for multiple companies /sites.

    Each with their own options and users + support staff.

    Similar to the wordpress multisite.

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    The mission of HESK is to provide a simple helpdesk solution. Adding multicompany support directly into HESK violates that mission (in my opinion), and therefore will not be added.

    (I do have an idea up my sleeve that might work in the future; however it will be a completely separate system from Mods for HESK and HESK entirely)

  10. Search function

    Make a search function or modify the which is already there.
    Move it from the bottom and up. Then it comes up over tickets.

    It will make it much easier and search for tickets.

    If you also want to be able to change it to like it as is on this page: http://www.hesk.com/demo/

    6 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
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